General Business Terms LOOXIS GmbH
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General Terms & Conditions
(including legal information - last updated on 13 June 2014)
General Terms and Conditions
(The terms & conditions below contain legal information regarding your rights according to the regulations on agreements for remote sales and electronic business transactions.)
The following terms and conditions apply for all deliveries from LOOXIS GmbH (hereinafter: LOOXIS) to consumers (§ 13 GCC).
The purchase agreement is made with:
Directors: Etienne Renaud & Johannes Renaud
Magdeburger Str. 11
D - 32423 Minden
Trade Register: Amtsgericht Bad Oeynhausen HRB 9754
We can be reached for questions
Monday through Thursday from 8:00 am to 5:00 pm and from 8:00 am to 2:30 pm. on Fridays,
by telephone: +49 (0) 571 - 590 40 00
If you have placed your order without a customer account and would like to make a claim, please use our warranty processing form available here.
If you have a customer account, please log in to your account to access the warranty processing page.
www.looxis.de is a verified online shop which has committed itself to complying with the Trusted Shops requirements (details available at www.trustedshops.de).
3.1 The products presented in the online shop do not constitute a legally binding offer, but rather an invitation to place an order. Presented information may be subject to errors.
3.2 By clicking the [PLACE ORDER] button, you are placing a legally binding order of the products contained in your shopping cart. Immediately after placing your order, you will receive an automated e-mail confirming that we have received your order. With this confirmation by e-mail, the purchase agreement becomes legally effective.
4.1a Customers are entitled to a 14-day right of cancellation period.
EGBGB (Introductory Statute to the GCC) Add. to Art. 246a (§ 1 Para. 2 Clause 2. Reference: BGBI (Federal Law Gazette). 2013, 3642 - 3670
Instruction on Right of Cancellation
Right of Cancellation
You have the right to cancellation of this agreement within fourteen days without stating a reason.
The period of cancellation is fourteen days from the date on which the goods were accepted by you or by a third party appointed by you, excluding the carrier of the goods. To exercise your right of cancellation, you must provide us written notification (by postal letter or e-mail to the address below) with an unequivocal statement of your decision to withdraw from the agreement.
Tel: +49 (0) 571 - 5904000
While it is not required, you may use the right of cancellation form provided on this page provided on this page as a template.
Sending notification of your intention to exercise your right of revocation prior to expiry of the period of cancellation is sufficient for compliance with the right of cancellation period.
Consequences of revocation
If you withdraw from this agreement, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the most economical method of standard delivery offered by us) without delay and within fourteen days at the latest from the date on which we received the notice of cancellation. We will use the same method of payment for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.We may refuse to provide the refund until the goods have been returned to us or until such time as you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and, in any event, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline is deemed to have been complied with if the goods are dispatched prior to expiration of the cancellation period. The direct costs of returning the goods will be borne by you. You shall only held liable for any loss of value if said loss of value can be attributed to handling other than what is necessary to ascertain the nature, properties and functionality of said goods.
4.1b) The right of cancellation is not valid if there is a distance contract for the delivery of goods manufactured according to customer specifications. Note: This applies to all laser photos, edible photos and all other personalized LOOXIS products.
You can download the Cancellation Form Template PDF here.
Cancellation Form Template
(Complete and return this form in the event you wish to withdraw from the contract.)To
Customer Service Department
Magdeburger Str. 11
Tel: +49 (0) 571 - 5904000
I/We* hereby give notice that I/we* withdraw from my/our* contract of sale for the following goods:
Order Number: __________________________
Ordered on (*) / Received on (*): __________________________
Name of Customer(s): __________________________
Address of Customer(s): __________________________
Signature of Customer(s) (only for notifications per post)
(*)Please cross out where inapplicable.
(Right of Cancellation Version of 13. June 2014)
5.1 The prices shown on the product pages include the statutory value added tax and other price components. Shipping charges are stated individually on the product pages. Shipping charges are waived when a minimum order amount has been reached. More information here.
6.1 Deliveries are made solely to delivery addresses in Germany, Austria, Switzerland, Belgium, Luxembourg and the Netherlands.
7.1 Payment may be made through the following options:
- Credit Card, Visa or Mastercard via Saferpay.de
- Payment in Advance
- Billing via Billpay
LOOXIS reserves the right to temporarily discontinue the usage of a particular method of payment.
7.2 In the case of payment by credit card, your account will be charged when the goods are shipped.
7.3 If you choose to pay in advance, you will be provided with our bank account details in the order confirmation and your goods will be delivered after receipt of payment.
7.4 If you choose to be billed by Billpay, we assign Billpay with the claim for payment. You will then have 14 days to transfer your payment to Billpay. We will confirm your payment information by e-mail and on the invoice enclosed with your packaged order.
7.5 The right to offset a claim is only given when your counterclaim has been legally established by a court of law, is uncontested or has been acknowledged by us in written form.
7.6 You may only exercise a right of retention when there is a matter of claims resulting from the same contractual relationship.
The goods remains our property until they are paid for in full.